For the sake of clarity and fairness this was a one night stay.
The is no 24 hour reception.
You are presented with a beach towel on arrival that there is a $30 charge for if not returned, although I wasn't told I had to bring it with me at check out when I checked in. (I thought this sort of thing went out in 1980's),
The air conditioning unit dripped the whole night all over the floor and took one beach towel and two bath towels to soak up. (Presumably this is why I was presented with a beach towel at reception in the first place?)
The wifi didn't work. I was warned this was a possibility due to not wishing to provide an email address on arrival. However, this wasn't noted as the reason for it not working on the login page when I tried to log in . Only that the room or surname information was incorrect so who knows? I couldn't find out as the reception had closed by the time I tried to log in.
Hair in the sink and the bathroom sink plug didn't work and was permanently closed.
When reporting the above at check out their main concern was where my beach towel was (it was still dripping in my room as I'd used it to soak up the water from the AC) which I think pretty much sums up the stay and the focus of their concerns. As long as they bring the beach towel back all must be well in the world.
All in all not a particularly guest service focused experience, in my opinion, and one I won't ever be repeating at this property.