The Hotel Condotti runs this off-brand hotel. After hauling our luggage up the tiny elevator to the second floor, we came to realize that we had to go to the other hotel to check in. We had followed the instructions from the welcome email, entered the passcode provided to the safe, and opened it to find no key. We followed up to push the doorbell several times as stated on the posted sign and after a few minutes of no answer, we called the hotel. They informed us we had to go to the main hotel in order to check into our property, which was several blocks away. Upon checkout, we were required to haul our bags to the main hotel again to return our keys. The check in/out experience was overall very inconvenient and we were not clearly communicated the instructions beforehand. As far as the room, it was very average. Clean with sufficient room and a good location, but nothing extraordinary. We also had to call and request our room to be cleaned as they did not show up to clean it as they said they would.
