My hotel was originally booked for 3 nights, however my vehicle was broken into night 1.
I purposely parked in front of 2 cameras because there were reviews 6 months ago from other customers that their vehicle was broken into. My vehicle was broken into the first night of us being there. I talked to the General manager to see the footage of the break in, since i parked in front of 2 cameras. She proceeded to tell me, she already looked at the footage and the camera's are too blurry and don't really work well at night. I said, that's fine, I would still like to see them, maybe I will be able to see something else. She said, I can get a warrant if I would like to see them, she will not let me see them without it. Something is off about that statement.
Problem number 2. The staff have no clue how payments work. Upon my check in I had to put a card on file for incidentals. When I checked out early due to the break in, I asked if I would get a refund for the 2 nights I didn't stay. (checked out right after the break in of night 1) they said I would have to go through hotels/expedia, since they don't even have a card on file for me. I insisted it would be from them, since I already talked to expedia and I paid the hotel directly.
Along with this, they sent me invoice for 2 other guests, that weren't even me.
This is a scam hotel.