2/10 Mediocre
3 de marzo de 2025
Would not recommend
Lovely property but no welcome from staff when you arrive and same at the reception area checking was worse that probably 2 stars staff didn’t look like they are interested in us and when we were their they have offered welcome drinks to othe customers who were before us but they were not looked happy as well.Room were okay but look old and shower was just normal.When you see property from outside it’s looks amazing but stay and service is not fantastic .we had dinner at night at multi cousin restaurant and when I ordered pizza it was looks like they had frozen ready made pizza and just warm it up in the oven.Breakfast in the morning was very good and all the staff from poolside restaurant were wonderful.we were going to come back again to stay after one night so we ask if they can store our luggage and they refused .We had another night booked and unfortunately we had a health issue and we had to cut our trip short and we ask for refund and again they refused. They had cut off time to refund on 28th February and one of us had health issue and we contacted them on 1st march early afternoon and we supposed to stay on 3rd march and they refused.When we seen the property I was amazed but with all this bad experience I would not recommend to anyone.
Daxa
Daxa, viaje de 1 noche
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