We were there for a distributor show. We made 3 reservations last November, but a couple weeks before the event the show informed us that only two people would be allowed to attend the show. We canceled the third reservation as a result, but it was non-refundable, so we were out $736.20 before ever arriving. The facility is quite beautiful. A few major complaint- a pullout sofa bed instead of a regular bed is unacceptable to a frequent traveler for a room over $200.00. A full-sized bed is necessary. Also, the office mezzanine area is wonderful, but travelers also like to work in their rooms. No table, or at least higher stool chairs to use the countertop is a major miss. Lastly, if you are going to supply containers for shampoo, conditioner and body wash, please check them for operability, as the conditioner would not come out and the body wash was barely able to get out. The best part of the stay were the desk staff and cleaning people's demeanors. They are all terrific!