![[Oliveyoung Shingmulnara Event] Standard Twin Room | 1 dormitorio, ropa de cama de alta calidad, minibar y caja fuerte](https://images.trvl-media.com/lodging/3000000/2860000/2856500/2856414/32bfb6df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)
![Suite (Glad [Halla]) | 1 dormitorio, ropa de cama de alta calidad, minibar y caja fuerte](https://images.trvl-media.com/lodging/3000000/2860000/2856500/2856414/0776fc66.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)
6/10 Bueno
24 de sept de 2025
A Mediocre Experience Overall
I booked Maison Glad Jeju for three nights to ensure my 87-year-old mother, who has mobility issues, would be comfortable. Unfortunately, our experience was disappointing.
Check-in is at 3 PM, but we arrived at 2 PM. I asked for early check-in and was told it would cost 20,000 KRW per hour before 3 PM. I travel internationally and have never been charged for arriving just an hour early, but I agreed for my mother’s comfort. I also requested a room near the elevator to minimize walking for her, but was told only one room was available—and it wasn’t close.
That night, cigarette smoke came through our vents even though this is a non-smoking hotel. I called the front desk and was told they’d investigate and turn on air filtration. Ten minutes later, the smoke worsened, making my mother dizzy. I reported it again the next morning, along with a request for an extra pillow since only one had been provided. The smoke continued the second night but stopped on the third.
We dined at Samdajeong, their “premium live kitchen buffet,” which cost $75 per person. At 7 PM, most food was dry and lukewarm, clearly sitting out for some time. Only the soups were decent. Even with a 30% guest discount, it felt overpriced and disappointing.
Overall, this stay was mediocre. For a hotel marketing itself as five-star, service and quality fell far short. There are many better options in Korea that truly deliver on customer service.
Sonia
Sonia, viaje en familia de 3 noches
Comentario de huésped verificado de Hoteles.com
