The receptionist with an Arabic name (I'm so sorry I didn't retain your name) was absolutely fantastic: smiley, helpful, kind, had very good manners and made a very positive first impression. The guy the next day less so. Someone had taken my parking spot and the way he handled it was unprofessional to me. He had a negative energy and tone that was unpleasant. He also complained about the weather when we were leaving the hotel to check the parking spots. It's Quebec (City), so we all know what the weather is like. As an employee of the hotel, he did not have to express that complaint to me. Plus, this was January 1st, a day we often celebrate and want good vibes. Anyway, despite those two incidents (parking spot and interlocution with this unpleasant male receptionist), everything was great. The room was comfy and very clean (including the bathroom). Our stay was really good. While it's not a deluxe experience, it's a charming little hotel with comfy beds (we stayed in the room with two double beds), clean sheets and above all super well located.