Where do I start? My partner and I booked this stay to celebrate an early birthday and Valentine’s Day. Upon checking in, the front desk and employees were super nice and helpful. They guided us to our room and gave us the run down of what is available within the hotel.
Though, we were shocked to notice that the rooms are barely sound proof, we would be awoken every 30-50 minutes due to neighbours slamming their door shut and walking around with heavy feet. One room staying infront of us (we were in 213, our neighbours were 215 and 214) were yelling and screaming. Their conversations were super loud and disruptive. It did sound like they were bringing in multiple parties as well. Mind you this was not an issue during the day when we were not there - but this was happening after 12am til 4-6am. Until managers told them to hush up and not be so disturbing to others.
My partner n I couldn’t sleep properly at all for the entire stay. If you WANT good sleep and Rest DO NOT BOOK THIS HOTEL! You can HEAR everything that’s going on..
Food wise, now is where it got super disappointing. both days we stayed there, the restaurants and amenities to book for and try out; were surprisingly closed. NO room service… which was pretty inconvenient cuz we would have to run out to grab food or Uber food, bummer. Overall I don’t think the price reflects the service. We requested to check out a few mins after 11. The lady mentioned an extra fee.. even luxury hotels aren’t strict like this. Ha