8/10
I gave this house 4 stars because, while the home itself was beautiful and clean, I had several issues during my stay. First, it was difficult to get in touch with guest services once we checked into the home. The water temperature, both inside and outside, was a major concern. Despite paying for a heated pool, it still felt cold, and the jacuzzi was barely warm.
I made several unsuccessful attempts to reach guest services, which left me waiting until the next day before I had to drive to the office. After explaining the issues with the pool, jacuzzi, and the shower water temperature, I left for Universal Studios hoping the problems would be addressed. When I returned, only the jacuzzi issue had been fixed.
I made a second trip to the office to find out that the other issues were never logged. Unfortunately, after that visit, the problems with the pool and shower remained unresolved.
While I loved the house and its cleanliness, the lack of timely service and unresolved issues with the water temperature were disappointing.
Ashley
Viaje en familia de 3 noches
