2/10 Mediocre
22 de abril de 2024
When we arrived we missed our appointments because the room was not ready to check in at almost 5 pm, even though check-in was at 3 pm. It was all dirty and messy. This morning we asked you for a little more time in the morning to leave and I additionally asked you for information about where to leave our suitcases.
They offered me a Late Check out
and I assumed that it was an apology for the inconvenience caused and we would receive this very well, however Mrs. The maintenance staff almost forced themselves into the room even when we were in our underwear.
The experience from start to finish was very bad.
Starting with the fact that there was no number where we could communicate correctly via WhatsApp to break the language barriers, since there was no one who spoke Spanish, not even the cleaning ladies, the room is very well located but it is EXTREMELY noisy especially at night and in the early morning, because it has the entrance to a nightclub right in front.
At first they sent a note apologizing, but the truth is not enough. I would never return to that place.
javier
javier, viaje en familia de 2 noches
Comentario de huésped verificado de Expedia