We reserved a room specifically to meet up with another family from out of state who also reserved a room. It was supposed to be non-smoking. When we went in, it smelled of smoke and dirty animals, had cigarette burns all over the bedspread, broken ceiling tiles about shower, was dirty, no shampoo or conditioner provided. Our friends went to check in and were told although they reserved a room, none were available. We all had to find a different hotel since our entire plan from traveling out of state was to stay together. I was denied a refund. Not fair that they didn't honor someone else's reservation, yet I'm bound by mine. We were relieved we needed to find somewhere else, the room was nasty. One of our keys didn't work either.