Stayed for a one night trip, expecting a luxury experience from a well known hotel chain, but was left very disappointed by the lack pf personality and charm as advertised, the cold service and tired hotel. The hotel room was small, with no amenities to speak of (not even a box of tissues!), despite stating that the room would be occupied by 2 persons, there was only one towel and bottle of water, the 'welcome' at the reception desk at both check in and check out was very cold, with no personality or even asking if we had a good stay! The sewage smell coming from the bathroom sink as well as hot water from the cold tap left us feeling very disappointed. Would have expected much better, from a hotel claiming to be 'exuding charm'.