Atlas Essaouira & SPA

Gran hotel, aunque el restaurante no nos gustó y el wifi era malísimo

En general las instalaciones son de cinco estrellas, pero hay aspectos a mejorar, como los alimentos; aunque el desayuno es abundante, la calidad del mismo no lo es: Algunos alimentos son de conserva, no frescos, el café y la leche son malos, de polvos y hay que pedir especialmente leche a la cocina, si uno la quiere verdadera y no agua blanca. El segundo día se hizo la limpieza de la habitación, pero no se cambiaron sábanas ni toallas y sobre todo estas últimas habían quedado sucias. En fin cosas imperdonables en un cinco estrellas y que se pueden mejorar

The lobby and generally professional approach of the staff

Where to start, so much to say.... Went with my 6 years old daughter for a 2 nights week-end in Essaouira. Chose this hotel as, as per Expedia, the best in town. Such a disappointment.... Location is great, directly on the beach, few minutes walk from Medina. Lobby is great, checking super fast, room spacious and clean, but then it starts... Immediately called the room service upon arrival to order food for us. I chose a ribeye. Room serviced called back twice, asking first how I wanted the meat cooked, and 2nd to say they don't have the side dish I chose on their menu. Never mind. One hour later, food arrived. Smelly unchewable meet.... Amazing for a 5 stars hotels... Evening we decided to go for a drink before dinner, arrived in the bar, chose our drinks. No fanta for my daughter, no corona for me.... ok it was low season, we went to restaurant Alizee, asking for the menu and been answered there is only one fixed menu. No problem I asked the girl at the reception desk what was in this fixed menu, she had no idea, called a waiter who also had no idea and started opening the pots to sniff out and try to guess what's inside. Tired, and as obviously they had no idea what they were serving, I left saying we will outside. The girl than ran after me saying that was the fixed menu for half board (we were not !) but there was an a la carte menu if I wanted. I immediately accepted and asked for it. She answered that was not in this restaurant but in an other one accros the street !!

Clean and close to everything. Good staff as well who were very helpful

When I saw some of the reviews I was a little apprehensive about what the service would be like. It was really good, reception went over and above, housekeeping were really fab, the bar and restaurant areas were always cheery and helpful. I would say it is not a 5 star by British standards but t is by Moroccan standards and we stayed in quite a few places. great pool, pool bar, restaurants all really good, Seven is great for a romantic dinner watching the sunset.

Great Hotel when it comes to location and customer service. I have been staying at this Hotel every time I visit Essaouira, and each time it has been an amazing experience. All rooms are extremely clean with plenty of amenities, rooms have an awesome view of the ocean; if you decide to upgrade (strongly recommend). Front desk staff speak English as well and are very helpful, in providing quality exceptional customer service from the Hotel doorman to the manager. Hotel has full restaurant with many decent menu items to offer, not bad at all! Hotel also offers full SPA services for additional cost. Strongly recommend this Hotel.

I like the location and the pool area , the staff at the piano bar and the front desk need to be trained more

The checking-in was chaotic and took a hour to complete. The room was large clean and spacious, however the bed was not made up correctly. We had to call reception to get the bed made up. There is no tea/coffee facilities in the room. Nor any iron. Rang reception several times to eventually borrow an iron. There's no ice machines in the hotel and had to go to the ground floor bar for ice. Bar staff were not happy having to loan us glasses to carry the ice. Breakfast, at best can be described as mediocre..... nothing to write up. The staff were NOT very warm or engaging, even though the hotel was largely empty. The best part of the hotel is the beautiful artwork and sculptures on the ground floor areas. Other then that, I will not be rushing back to this establishment.

Lovely big rooms with great views of the ocean. A big breakfast spread. Perfect location to come back to after a day of kite surfing.