Overall, we were very satisfied with the accommodations. The 3-bed 2-bath suite was perfect for our crew of 2 adults and 3 kids.Suite was clean. The view from floor 22 was excellent (corner suite faced north & east).
Customer service and 24hr building concierge is reliable - when our flight got cancelled and we had to reschedule our check-in for 12:30am, it was easy to reach a live person to sort that out.
Minor gripes we had were that the bathroom fans were constantly running and couldn’t be turned off, some electrical outlets didn’t work, and there was no microwave so food can only be cooked or reheated on the stovetop or oven (the oven wasn’t that clean and there’s no bakeware provided). No wash/face cloths, bar/body soap or hair conditioner was provided so plan for that when packing. The tv remote was also not working but I happen to have the same tv at home (TCL) so I knew it was probably an issue with the remote. If you download the Roku app/remote on your phone, it should work (it did for me).
Those issues weren’t deal breakers for us and I wouldn’t hesitate to book here again if I were planning another trip to TO. The location is perfect. Roger’s stadium, Ripley’s aquarium and the CN tower are literally across the street. Starbucks is just beside the main entrance and there’s plenty of restaurants nearby. Union Station is within walking distance. Uber is convenient. For groceries or personal items, there’s a Metro and Dollarama within a kilometer of the building.
