I spent a week here with my wife and 4 year old daughter. Our first night was spent in one of their garden rooms. During a night of heavy rain, I discovered a mouse in our room at 1:30 am!!! The staff responded quickly and moved us to another room on an upper floor. The building for the overnight move, however, did not have an elevator so we had to lug all our luggage up a flight of stairs at 2 am. The following day they moved us to the main building, which has an elevator. A houseman helped us with our luggage, which we appreciated. All in all, we were not satisfied here. The staff was great, but the facility was not up to par.