Gosia pretended to “go out of her way” to please, insisting on carrying our luggage, literally grabbing it from my hand in-spite of my protests that we could do it ourselves.
She offered us a free upgrade (but we shouldn’t tell anyone), and then “upgraded” us again, without our asking.
She offered us to use the kitchen upstairs, and encouraged us to help ourselves to anything we wanted, giving us the combination and key of another room in order to gain access.
Max and I were so impressed that we were going to leave her a very handsome tip.
Unfortunately, we forgot to do it, we had to get up at 4:30 AM to make it to the airport.
This must have triggered her to write me a very nasty letter, calling us thieves for taking an Apple, one small individual box of cereal, some sugar packets, and a few coffee capsules from the kitchen, which we left in the room.
We left the room in great condition, taking care to place all the trash in the trash bin, leaving it in the same condition we got it with the exception of the linen and towels used.
We left some good groceries that we bought from the supermarket and didn’t want to throw away, in case someone could use it.
Some food was left on the kitchen counter, some eggs and butter in the refrigerator.
A little bag of sugar spilled on the countertop, which we didn’t have time to clean, and two unwashed mugs of coffee and teaspoons.
This doesn’t justify the nasty words Goisa used, like a totally different person or a lunatic.