I seldom write reviews as I normally read a lot of them and know what to expect when I stay at a hotel. However, this hotel needs some clear feedback, as it has potential to be great, but is far from it. I would give this hotel a 3/10.
We stayed here for two nights with our toddler. First the rooftop bar was closed the time we were here, leaving no place to take an evening drink as the lobby bar was also closed. When the last ferry goes back at the harbour at 19.00 there is like nothing to do, as the hotel I located at a big parking lot with no shops, restaurants or cafes nearby. Sad, as this was one of the reason I booked this hotel.
Second, the room temperature at night was 25 degrees, and all though the beds were comfy we couldn’t use the duvet. We called down to the reception and they said every room had a fan. Hello, we do not want a fan, we want a cooler room. Our toddler woke up several times during the night sweating. This is obviously a problem they are aware of, otherwise they would not have a fan tucked away in each room.
During the breakfast there was mayhem, people was sitting in the reception and some people had to stand. There were missing plates and cups. They should consider having the breakfast open longer than 9.30 to avoid this problem. Otherwise, the breakfast in itself was good.
We also lacked coffee cups in our room, so we had to go down in the reception early in the morning to get some. Not great!