Before arriving, we (two adults and two children) had already spent 13 nights on Koh Samui at another hotel. We booked Kanok for our final three nights before flying home.
We arrived just after lunch, got our room immediately, and went to the beach. After about an hour we ate lunch at the hotel restaurant. We had eaten all over the island without issues, so we had no reason to worry. We all shared and tasted each other’s dishes.
A few hours later, one by one, we started feeling “off”. What followed was a nightmare: all four of us had severe vomiting and diarrhea all night. To us, it was obvious this was triggered by lunch at the hotel restaurant.
What made this unacceptable was the hotel’s response. We received almost no help. Late that night I had to fight for basic supplies like water and toilet paper, and was told to take a taxi to 7-Eleven to buy more. None of us was in any condition to go anywhere, yet there was no support or understanding.
No one checked on us or offered assistance. The next day I contacted reception via WhatsApp asking for help with water because we were dehydrated, and was told I had to order/pay for everything. Of course we pay for what we consume—but the lack of empathy and responsibility was shocking.
Only after significant effort did I manage to get a doctor to come. We left the next day for our flight, still weak and exhausted.
We are extremely disappointed and cannot recommend this hotel.