I've been fortunate to stay in a lot of 4* hotels with work and this was not one of them, unfortunately.
There was no concierge at check-in to help with bags and no lift, so we had to carry our bags up to the 3rd floor. Fine for us, but not if you struggle with stairs.
Whilst the food in the restaurant was tasty, service was slow as there was only 1 person taking orders and serving, as well as clearing up.
The bedroom was dark, despite having 2 windows. There were no complimentary toiletries, the milk was UHT pots, there were no complimentary bottles of water and no mini fridge, although there were packs of biscuits. You couldn't sleep with the windows open if your room is at the back, as ours was, because the bell at the church seemed to sound every 15 mins throughout the night, which we weren't told about. As for the bed - terrible. The mattress was hard and had a hard ridge in the middle due to the base being 2 twin bases which were held together by a metal link that was also broken, although my partner bodged it back together.
The shower was good - no issues with pressure although hard to get the right pressure which was comfortable to use at 1st.
Breakfast was ok - plates were cold on the 1st day so the food cooled quickly. The toaster was a serve yourself, the jam was in large pots and not individual pots on the tables. Tea /coffee was self-service and the choice for cereal and pastries was limited, especially the pastries if you went for a later breakfast. Not great.