4/10 Aceptable
24 de ago de 2025
Requires improvement
The hotel requires some improvement in many areas although I recognise that it is value for money particularly that it is all inclusive and costs need to be kept down.
Serivice from staff- staff not very friendly including reception.
Restaurant staff really not very experienced or friendly.
Drinks and plates taken before finish eating.
Order required in the restaurants as too busy and chaotic.
No seats for people at breakfast one day and guests were eating breakfast standing up.
Hotel management could have directed them to the other restaurant that was closed or at least bring chairs in for poeple.
Food fair for the price bit chaotic in thec estaurant.
Not enogh coffee cups every morning and not enough coffee machines.
No enterianment over the 5 days which was a shame and nothing to do for kids in the evening.A pool table or table tennis would be good.
Rooms-Beds were new however sheets did not fit well on beds and ended up on matress by end of the night!This would impact cleanliness.
No sheet to cover ourselves but a light duvet instead.
Wardrobe door fell off which was dangerous and did not get fixed during our stay.
Towels not changed every day but got new ones when asked for them.Only one towel each.
Check in was 1 hr late as room not ready.
Rooms not cleaned very well with cups and plates left in room.
Tea and coffee not topped up over 4 days.
Drinks machines at bars not always working.
Water from the bars sometimes had a bad taste with a smell of chemicals although
P
P, viaje en familia de 4 noches
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