Went for breakfast just as the cleaner started cleaning our room, came back after 1 and 1/2 hours, our room door (which is by the elevator) was left wide open, we tried to contact the reception asked to speak to the manager to see how on earth this can happen, they completely ignored our concerns, everytime we ask they say the manager is looking into this and we never heard back from them.
Beware, the breakfast is average and they never change the food selection we stayed for 10 days, food was the same every day.
Cleaning of the room is very poor, everyday we come back and they missed something, no towels, rubbish not removed, dirty cups were left in the room for two days (even though the room was supposed to be cleaned). We were big group and had five rooms, we all had the same poor experience.
Finally, the staff are rude including the driver of the shuttle bus and have no experience in customer service and no proper concierge service