Palazzo Versace

My wife and I loved our 2 night stay away from the kids. The place is due for some maintenance but apart from that the room was fantastic the pool awesome and the hotel staff were helpful. Poolside staff a little slack but perfect place to lounge by the pool for days and relax. Also the fine dining degustation was one of the best meals I have ever had.

I remember when the hotel opened and it was the most spectacular and over the top glitz I’d ever seen. It’s been a number of years since I’d last visited and it seems to have lost its opulence, seeming quite dated now and in need of a refresh. Looking a bit worn. The service from the staff and cleanliness was quite good, very friendly and also upgraded my room on arrival. Rooms were certainly comfortable and clean- couldn’t fault it really! However, for the cost for rooms, I wouldn’t stay again. The area is now dull and boring, given that 90% of the shops have closed down in the Marina Mirage and not much atmosphere. Glass Restaurant was really good though!! If I were to go again, I’d probably stay at the Sheraton Mirage and at least have the beach.

This hotel obviously is very prestige and luxury by name, the entrance is grand and that's where it stops. We were very excited to stay at this splendour hotel. However when one stays at the facility, the room we were given seemed tired old and the furniture and the paint were worn out. The lights in the room were not bright, the TV facility was not working, a staff member came up and fixed it. The car park had a nasty smell during the entirety of our stay. I was promised a higher level room however was provided the ground level. The bed was comfortable however the food & drinks are so expensive. The bathroom design was brilliant however looked and felt very old. This was our first time at this facility.

Definitely not five star any

Failure of Expedia to advise the hotel that one booking for two rooms should have rooms on the same floor Failure of the hotel to provide bedding configuration ordered on Check-in

I've stayed at Palazzo Versace a handful of times in the past, and whilst the building is looking a little worn, the service standards have remained fantastic. All staff that we interacted with from reception to concierge to security, to F&B staff were wonderfully friendly, hospitable and polished as professionals. I especially appreciate that my room requirements were taken into consideration from the booking, and the birthday amenity and letter were the icing on the cake. Wonderful stay, will definitely be back again.

Beautiful aspect from the balcony with a large size room and lovely bath. Bed was a little too soft but lovely pillows.the lighting in the bathroom area was a little dull and very difficult to put make up with. Air conditioning was on the noisy side

I'd never book with Wotif again. The description of the room on Wotif was nothing like the room the hotel put me in. I paid for an additional upgrade for a pool view. The hotel said I'd booked a garden view which was actually the driveway over the underground car park. It was awful. Never again will I use Wotif.

Service was wonderful, that in room spa is gorgeous and gigantic. The bed was very comfortable.

Fulfilled a dream of staying at Palazzo Versace, and cannot commend the staff enough. Sadly, our group was left underwhelmed with the hotel & the value for money we received. Admittedly, Covid has impacted everything, but I feel like the hotel is a shadow of her former self.