The Star Grand at The Star Gold Coast

Check in was appalling. Notwithstanding it was Valentine’s Day the line for checking in required a minimum wait of 30 minutes. This line of waiting guests was at one stage at least 30 metres long and patrons were still waiting to check in 2 hours after we had. There is no dedicated car park for guests. Searching for a car park was nerve racking, with an eventual spot found on the 6th floor which then required a ten minute walk back to reception. On this walk I noticed and rightly so, that staff had a designated car park but guests do not. The staff at the concierge were excellent and this is despite the enormous amount of customers and effort required. Also of note was that during pre dinner drinks at the Garden bar it was hard not to notice the apathy displayed by two male staff members. Unfortunately staff do not display names. Their demeanour and presentation left a lot to be desired. They very much preferred to interact between themselves than to greet and interact with clients. The Star is a wonderful venue with a lot going for it. It is a shame to be let down (and noticeably so) by inadequate checking in facilities, inadequate parking and a few tardy, complacent staff members.

Very clean room. Good food at the Star also. The bed was comfortable and the bathroom was very clean.

Shocking service (too few staff rostered to work), extremely long waits everywhere, no parking, and limited signage to get from one place to the next! insane two-faced Covid measures. As a hotel guest you could not go anywhere (eg from one bar to the next/restaurant/casino) without having to QR code in...but went to a show with no required check in, no distancing and after the event we were herded like cattle on top of each other? A bit of a farce! Over priced and underwhelming...would not stay there ever again.

It’s a very fancy place for short holiday Casino restaurant beaches all around it

Nice view with very comfortable room. Good for family trip with toddler too. But bathrobe that previous person used was in drawer.

Great. Just too busy when check in

We could not fault the service, the design and standard of the room, alongside the sophisticated technology that means a lot when you need to get up in the middle of the night. Our Japanese Dinner was the best dining experience we've ever had and we've travelled the world several times. Good on you Star.

Was given the wrong drink at a bar and my partner's glass was covered in lipstick so we had to request new drinks. A number of the bars and eating venues were closed which was disappointing. Bed was extremely comfortable.

Brilliant stay & amazing meal at the Japanese restaurant