We booked and prepaid for three rooms. We were told that the staff was behind and that we could check in between 3-3:30 pm. We went back at 3:30 and was told that our party was on two different floors, as we were assured was not the case previously, that we hadn’t indeed prepaid, and that our rooms, with the exception of 1, were still not ready. Note that we were watching people in front of us actively check in. After telling the gal that was helping us that the other front desk staff had assured us previously that we were on the same floor, she preceded to whisper to the other staff in our presence. The other staff, Dana, came over and informed us that we were on the same floor, as the other girl was trying to check in a member not of our party. Still, we only had one room ready. We were told that we were a priority and all packed into one room to wait for a text letting us know that our other rooms were ready. The other rooms weren’t ready until just before 5:00 pm. Also, we needed another pillow, we had 3 for a king, and I was told to come down and get it myself. When the rest of our party received their room keys, the first girl that helped us told them, “apparently I’m not qualified.” We finally got all checked in and enjoyed the casino and restaurant. After coming back, we attempted to watch tv, but it kept freezing up, which made that impossible. Another of our guests had a leak in their bathroom and the tv was completely without service the day of checkout. Too bad!