When I arrived at front desk the clerk was doing a shift change and explaining details to evening clerk. It took the clerk 30 seconds before she looked up and told me, without any "hello" or "welcome to Super 8 Cambridge," or even basic courteous eye contact, that I would have to wait while they did this. So I stood there for a few minutes. When I got into my room it smelled like disinfectant. The room was cool and the heater did not work. I asked the maintenance guy to have a look. He determined that it wasn't working. So I had to move to the next room over. The heater was working there, and the room didn't smell like disinfectant. It was clean enough, no bugs or anything. The taps in the bathroom sink squeak like rusty screws in wood. And the toilet paper fixture is rusting pretty badly. I wouldn't mention this if I were using a washroom in a backroads gas station, but for a hotel, it's pretty gross. The maintenance guy was pleasant and helpful, even with his swearing. The continental breakfast was average. This area was kept very clean and well stocked by the staff taking care of it. The front desk daytime clerk could take a lesson from other staff in the hotel about being more courteous with clients.