The hotel is well located in front of the metro station. However, the bathrooms were very small. The worst thing was, it was a family trip where there was an emergency in the same hotel and the staff could not respond. We understand that the staff is lacking in customer service training and basic knowledge about the hotel itself. One of the family members had a fall in the hotel bathroom and the staff did not know how to answer if the hospital took care of the hospital expenses, but did not ask at any time if he was well, they did not give him the opportunity to check out later, in short, not even a glass of water was offered to us while the emergency was in the same hotel. Very bad customer service, a shame.
El hotel esta bien ubicado frente a la estacion del metro. Sin embargolos banos eran muy pequenos. Lo peor, era un viaje familair donde se tuvo una emergencia en el mismo hotel y el personal no supo responder. Entendemos que le falta muchisimo adiestramiento al personal sobre servicio al cliente y sobre conocimientos basico sobre el mismo hotel. Uno de los miembros de la familia tuvo una caida en el bano de hotel y el personal no lo no supo responder si el hospital se hacia cargo de los gastos del hospital sino tampoco preguntaron en ningun momento si se estaba bien, no dieron la oportunidad de hacer check out mas tarde, en fin ni un vaso de agua nos ofrecieron mientra la emergencia fue en el mismo hotel Servicio al cliente muy malo, una pena.