Hello,
It's scandalous situation, yesterday the 09/12/2024 a man entered in my room 104 without my authorisation.
After entered in my room, he told me it's an employee of the cleaning room service hotel, he doesn't looks like a employee of room service.
It can be a dangerous situation
The employee of the hotel at the reception told me he's an employee of a third company but it's not my problem as a client of your hôtel, it's not possible to admit that, it's only your responsibility.
This morning she proposed me only 10% of refund for the last day, it was ridiculous.