The hotel staff were always very polite, cheerful, friendly and competent. Our Loft room was excellent and perfectly serviced every day by a charming cleaning lady.
But, a couple of things not so good - we were told that there was no need to reserve a table in the hotel restaurant for dinner but that was clearly not the case.
Worst of all was the total lack of taxis to venture away from the hotel. We tried to go to Alcudia market, made an early start at 8.45am, waited over an hour at the hotel for a taxi but none available and the busses were completely full and not letting on passengers. We gave up!
Similarly, the hotel will not help with transport from/to the airport. Thankfully we had made our own arrangements before travelling.
All in all, a very pleasant stay let down by the unavailability of local transport.