Worst waste of money stay ever.upon checkin they charged me more than the agreed charge I had to sign for because I had no time to belabor the so called ‘cleaning fee’they never cleaned..i couldn’t understand the man’s broken English accent.i was too tired to argue in the summer heatwave & concerned about getting to my planned events on time .
They shut off all the hall lights at night.pitch black in the hall at night .the part time front deskman said ‘use the flashlight on your phone to get to you cell or the bathroom at night’.
A leak in the roof over my room caused rain dripping sounds in my cell (these aren’t hotel rooms as you would expect) the rain woke me up in the middle of the night & I couldn’t get back to sleep1 of the nights .
The hot water on the water dispenser didn’t work.
the Bathrooms were perpetually dirty, fixtures & furniture in the hotel were broken, clock, chair ,towel bar, bathroom shelf was broken & hanging down ,dirty floors doors, rusty I had never been to Chicago before senior traveling alone & chose it for proximity to my intended event.I called their phone numbers listed on the door when no 1 was at the front desk. 3 numbers ,no1 answered .the message minders was in a non English language even the hotels.com rep couldn’t get thru to them 2x’s when I asked them to call for me.of 3 hotels I stayed at this trip this was not only the worst but it vies with 1 other as being the worst ever in 60 yrs .of hotel travel experiences.