Fantasyland Hotel

The staff was extremely accommodating to help during Covid. Will go back again

The place needs to be upgraded and for some reason my wife and I both found it so dry that our eyes hurt. We’ve stayed there many time before but likely won’t again.

I arrived to check in and was 1.5 hours early, was told the room was ready however if I wanted to check in at this time I would have to pay $25 for early check in. During the process I was told if I would have booked through their booking agent I would not have had to pay the extra. Got to our room and noticed the coffee maker sitting outside the room on the floor, not sure if it was removed due to booking through Hotels.com or not but we didn’t even have a glass or cup in our room. Got in and it was a room with zero view. Although first appearance was clean the bathroom vent had gobs of dust accumulated and blowing in the wind. At 11:00 pm to 1 or 2 am the noise of the room next door was insane!! Partying and such which I realize was not the hotels fault but honestly the walls must be made out of paper cause you would swear they were sitting right in our room. Called security twice and I believe they came to speak to them but it didn’t improve the noise disturbance. I suppose I should also mention that our breakfast in the L2 Grill was amazing... but the service was some of the worst I have ever experienced. This restaurant was MAYBE at 1/4 capacity with 3 servers who seemed oblivious to everything. I had to stand and go to front twice to ask for anything while they kept walking by looking in the air. I have stayed in this hotel for years and I have never had this sort of experience, there was nothing personal or welcoming about any aspect of our stay.

We had a great last minute stay, enjoyed some nice drinks and wings in the lounge.

No microwave, no coffee maker. All other hotels we stayed at during this pandemic have all those since we can order take outs. Elevator is acting up and won’t go up. We went down to the lobby and still the same

Lack of restaurant, no room service, no glasses in room, not even plastic.

It wS great, first time staying here. was surprised the picture on sight really did show exactly what it looked like the room. Staff was very pleasant , things were comfortable even with there covid proto calls.Would definitely stay again.

Loved the room with the hot tub and being connected to the mall.

Great stay in walking distance of all amenities we needed.

Our trip this time was not good. The water in the washroom was cold until I complain. Second the line for restaurant was so busy that no one answer any of my calls