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Melia Madrid Serrano

4.0 star property
Hotel with restaurant, near U.S. Embassy

Choose dates to view prices

In the heart of Madrid, Melia Madrid Serrano offers an upscale retreat with a seasonal outdoor pool and sun loungers. Stay connected with in-room WiFi, enjoy coffee/tea in the lobby or unwind at the bar. Guests rave about the helpful staff and first-rate property condition.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Room service
  • Babysitting
  • 24-hour business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
The current price is $298
$328 total
includes taxes & fees
Jun 28 - Jun 29

Why we love this property

Work and play balance
Located in the business district and city center, this hotel offers meeting rooms and business centers. Unwind with in-room massages and the gym after work.
Incredible dining choices
Modern European cuisine delights at this hotel's restaurant. The bar invites relaxation, while buffet breakfast features local, organic ingredients.
Seasonal splash zone
The seasonal outdoor pool area at this hotel features pool loungers and umbrellas for ultimate relaxation under the sun.

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Premium Connecting Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Connecting Room

  • Sleeps 4
  • Free WiFi

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

  • Sleeps 3
  • Free WiFi

View all photos for Communicated Room (Premium)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds
  • Free WiFi

View all photos for The Level Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Room

8.6 out of 10
Excellent
(8 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, Bathtub (Grand, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

9.0 out of 10
Wonderful
(16 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+2))

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Triple Room

9.4 out of 10
Exceptional
(13 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite (The Level (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite (The Level (3+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (3+1))

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Communicated Room (Premium, (4+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium, (4+1))

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Premium Room (The Level, (3 Ad))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (3 Ad))

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (2+1))

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Room (3+1)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

  • Sleeps 2
  • Free WiFi

View all photos for Melia Room, Patio Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Patio Garden View

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Melia Room, Exterior View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Exterior View

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, Bathtub (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level)

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, Bathtub (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite (The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level, (2+2))

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Communicated Room (Supreme)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Supreme)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Communicated Room (Melia, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Melia, The Level)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Grand Premium, The Level)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Melia Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room

9.0 out of 10
Wonderful
(40 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.2 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

Similar properties

Front of property
Barceló Emperatriz
Salamanca
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 1,184 reviews
The price is $247
$272 total
includes taxes & fees
Jun 21 - Jun 22
Barceló Emperatriz
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About the neighborhood

Map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Golden Mile - 1 min walk - 0.1 km
  • Nepalese Embassy - 2 min walk - 0.2 km
  • U.S. Embassy - 2 min walk - 0.2 km
  • ABC Serrano - 5 min walk - 0.5 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive
  • Calanas Station - 5 min drive
  • Madrid Recoletos Station - 20 min walk
  • Nuevos Ministerios Station - 20 min walk
  • Nunez de Balboa Station - 6 min walk
  • Gregorio Maranon Station - 9 min walk
  • Ruben Dario Station - 9 min walk

Restaurants

  • ‪federal - ‬2 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪East Crema Coffee - ‬2 min walk
  • ‪Restaurante Thong - ‬4 min walk
  • ‪Castizo - ‬3 min walk

About this property

Melia Madrid Serrano

  • Melia Madrid Serrano offers a fantastic location, putting you just steps from U.S. Embassy and Paseo de la Castellana. After having fun at the seasonal outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a fitness center, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff and overall property condition. The property is just a short walk to public transportation: Nunez de Balboa Station is 6 minutes and Gregorio Maranon Station is 9 minutes.

At a glance

DONE

Hotel size

    • 307 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property provides central air conditioning and heating (availability based on the season).
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 656 ft (EUR 32 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Babysitting (surcharge)
  • Baby bath
  • Lifeguard on site

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (5640 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1975
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Uses some LED lighting
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 63
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Front entrance ramp
  • Magnifying mirror
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Dining

Arado - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35 for adults and EUR 17.5 for children

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Parking is available nearby and costs EUR 32 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 7:00 PM
  • The seasonal pool is open from May 25 to September 10

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some water is reused through a grey water recycling system.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property provides central air conditioning and heating (availability based on the season).

Also known as

Meliá Madrid Serrano Hotel

Meliá Galgos Hotel

Melia Galgos Hotel Madrid

Meliá Galgos Hotel Madrid

Meliá Galgos Madrid

Melia Hotel Galgos

Meliá Serrano Hotel

Meliá Serrano

Meliá Galgos

Meliá Madrid Serrano Galgos

Meliá Madrid Serrano

Melia Madrid Serrano Hotel

Melia Madrid Serrano Madrid

Melia Madrid Serrano Hotel Madrid

Frequently asked questions

Does Melia Madrid Serrano offer free cancellation for a full refund?

Yes, Melia Madrid Serrano does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Melia Madrid Serrano?

Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 7:00 PM.

Are pets allowed at Melia Madrid Serrano?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Melia Madrid Serrano?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Melia Madrid Serrano?

No, this hotel doesn't have a casino, but Casino Gran Via (5-min drive) is nearby.

What is there to do at Melia Madrid Serrano and nearby?

Melia Madrid Serrano has a seasonal outdoor pool and a fitness center.

Are there restaurants at or near Melia Madrid Serrano?

Yes, there's an onsite restaurant that offers Modern European cuisine.

What's the area around Melia Madrid Serrano like?

Melia Madrid Serrano is in Salamanca, a short 6-minute walk from Nunez de Balboa Station and 3 minutes' walk from U.S. Embassy.

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Reviews

Melia Madrid Serrano Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as great, good, excellent, and fantastic with a variety of choices. (30 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Location
Room
Service staff
Breakfast
Food
Bed
Restaurant
Lobby
Drinks
Air conditioning

Reviews

Verified

10/10 Exceptional

Amazing staff, very professional, perfect location for visiting the city.
Rummel Aubin Medina, 8-night trip
Verified

10/10 Exceptional

Great location , super nice staff . Good breakfast , everything was spot on . Will stay there again
mijal, 2-night trip
Verified

10/10 Exceptional

All of the above plus great location.
raymundo, 4-night trip
Verified

10/10 Exceptional

The front reception staff was great and helpful. The door man were always willing to help…
Gustavo, 3-night trip
Verified

10/10 Exceptional

GREAT stay for families !! Great location!
Lina, 1-night trip
Verified

10/10 Exceptional

The room was the nicest room I’ve ever stayed in
Marcus, 1-night trip
Verified

8/10 Very good

Delicious breakfast, rooms could be updated! Lobby is nice and area around is ideal for madrid
Andres, 1-night trip
Verified

8/10 Very good

Breakfast was very nice
Andrea, 2-night trip
Verified

10/10 Exceptional

Lovely stay

We only stayed one night but the hotel was lovely. The bathroom had a big tub we didn’t get to use but the kids (and myself) would definitely love if we had more time.
Megan, 1-night trip
Verified

6/10 Good

Great location and service.
Rafael, 1-night trip
Verified

10/10 Exceptional

Great location
Fernando, 2-night trip
Verified

6/10 Good

The hotel is very well located. The breakfast is very good and the staff friendly. Our room needed updating, smelled like mold and was a bit noisy.
Lorena, 1-night trip
Verified

10/10 Exceptional

Great hotel, fabulous breakfast, great service from check in to check out
Paul, 3-night trip
Verified

10/10 Exceptional

Property is clean with nice breakfast choices. Hotel staff are professionals and helpful. There are a few restaurants around the hotel areas. But you need to take taxi to go to central. Enjoy our stays!
Pamela, 2-night trip
Verified

10/10 Exceptional

This property was perfect and conventiently located to many areas of interest in town. I would HIGHLY recommend.
Cynthia, 1-night trip
Verified

8/10 Very good

Nice stay

Clean and walking to some good restaurants. Taxi from airport was a flat rate , 33 EUR, which was great. To city center like Royal palace was 14 EUR, a bit far.
Annie, 1-night trip
Verified

10/10 Exceptional

Great location, perfect level bar
Chuxun, 2-night trip
Verified

10/10 Exceptional

Great staff great place
Jerome, 1-night trip
Verified

6/10 Good

The room was clean , the halls were often dirty with people’s food trays outside for full day Staff at front desk arrogant not very flexible or helpful lots of chatting amongst themselves For a 500 per night hotel you expect a little more Bar was very nice nice coffees and drinks
Teressa, 2-night trip
Verified

10/10 Exceptional

Great Location and property
Tim, 2-night trip
Verified

10/10 Exceptional

Very good hotel. The Level rooms, have an aditional amenities, and express check in. The room is big, very nice bed.
LUIS, 2-night trip
Verified

10/10 Exceptional

Excellent location and staff, great buffet breakfast, and great rooms. All for a reasonable price.
Carlos E Alba, 18-night trip
Verified

10/10 Exceptional

The property is clean. Room are clean staff are friendly. Bar staff friendly overall performance great solid 4 out of 5.
Jean-Sebastien, 5-night trip
Verified

10/10 Exceptional

Breakfast and people staff was the best
Jorge, 6-night trip
Verified

10/10 Exceptional

Staff was very friendly and helpful. Very clean. Close to all the shops and restaurants. Would definitely stay here again.
Ambar, 2-night trip