This hotel was a disappointment. They market themselves at a 4-star standard online but I'd rate them closer to 2-star. We were excited for our stay because of how cute the room seemed online when we booked. However, the hotel was obviously not operating at a professional standard. It was in rather shabby condition and the hallway was being used for storage.
When we first got into our room, the toilet had a broken seat. The hotel was also very stingy on towels, providing only 1 set for two people the second night. When we requested more towels they smelled strongly of vinegar and were unusable. The disposable slippers provided smelled of toxic, noxious chemicals and we therefore did not use them. The staff were not unfriendly but the hotel was not run to the professional standard of a hotel claiming to be 4-star. To their credit, the room was cute and almost as-shown in the photos, albeit a tad tired and worn. They provided bottled water in the fridge, which was appreciated.
For comparison, earlier in our trip we stayed in Sultanahmet at a similar price point and received excellent service in a spotless hotel that was very professionally managed.