This was our first visit to Milan. The hotel is close to the train station, which was great! A previous reviewer stated the area wasn’t safe for families, but we didn’t see any issues. But, we’ve also lived in bigger cities. If you’re not used to walking around a big city, then you’re not going to like the area. But we didn’t see any shady stuff during our stay. The room was overall comfortable. AC worked pretty good, but it didn’t blow consistently. As soon as it started, it would shut off and then restart again. I’m sensitive when it comes to sounds when trying to sleep, so that bothered me. Pillows were a bit hard for our liking. Shower heads were moldy a bit and sometimes there wasn’t anyone at the front desk. We noticed the lobby sometimes smelled like a dirty bathroom…not sure how or why. Staff were overall nice. It’s a good option if you want to be close to the train station, but we wouldn’t plan to stay there again. Partly because we’d want to stay in another area of Milan next time we visit.