Imperial Hotel

La experiencia fue adecuada, el personal a la entrada muy amable, las piezas de un tamaño adecuado. El baño cómodo, pero las almohadas muy incomodas y se notaban muy usadas. En copenhagen los hoteles son caros, pero este fue más básico de lonque esperaba, además mucha gente. Lo bueno es que esta a un par de cuadras de la estación de trenes, esa parte fue muy cómoda ya barata, ya que del aeropuerto tomamos el tren a la estación central y en 5 minutos estábamos en el hotel. Un buen punto pensando en que los taxis son muy caros

Parte del personal necesita ser “entrenado” en dar servicio. El proceso para acceder al parking es complicado y NO funciona (pudo ser comprobado por los empleados.

Muy bien ubicado. Habitaciones normales, cercano a los medios de transporte

Good location but room was very small for the price. Was disappointed and underwhelmed. I will be choosing a different hotel next time.

Decent hotel,very central for shopping,eating out and sigt-seeing.Hotel staff were very pleasant and informative, quick check-in.The room was spacious,bed comfy, pillow..not so ( too hard and thick ). Breakfast was fine,there was everything we wanted and plenty of it. Overall a good hotel, which I would be happy to use again, but with my own pillow !

Great location in city center and low price during corona - very friendly staff that stored my meat etc. in their fridge so it was cold when I left country - free of charge - thanks for this excellent service.

Travelling during this Pandemic time is stressful and a bit scary. But Emperial Hotel made my travel feel safe and enjoyable. The telephone customer service and the hotel receptionist are very helpful. The hygiene/social distancing protocol of the hotel in the elevator made me feel safe knowing that anyone who enters it has clean hands. I like the cleanliness of the room. The hotel is near to everything. Last but not the least is the sweet gesture of the hotel to upgrade my room with a bottle of wine which definitely made my stay extra special.

Great stay, but their parking process was a bit silly and should be improved. Never got a sms, and had to call the hotel when arriving at the gate.

Excellent hotel, conveniently located for Vesterport and Central railway stations. Pleasant, welcoming staff on reception and in the restaurant. Breakfast was well presented and freshly prepared. Our room (family room) was clean and tidy with a nice array of toiletries and tea/coffee. As a personal aside, I would have liked a minibar. Another gripe was that there wasn't a plug in the bath.

Have stayed before in four ie two double rooms. This time I needed to cancel my stay due to death which I would deem exceptional circumstances - and thus needed to cancel my booking. Made the call/request not the day before - but 4 days before to cancel. Imperial stood firm on the “cancellation rules” between Hotels.com and the hotel. Under normal circumstance I would not request refund if I change my plans. I did in this case and found Imperials policy unnecessarily rigid. There are many other hotels in Cph centre.