When we came back to hotel after our concert, our fire alarm was chirping. It was 2:00am, we just wanted to sleep. We took the battery out of it, but it continued to chirp, attempted numerous times to get staff to answer phone, since the front desk was closed. Finally, someone answered, said they'd come up but never did. We ended up leaving and not staying, and was unable to get a refund! Terrible, terrible service!!!!!!