Having just returned from Marrakech and just needing a good nights sleep before work the next day, I was astounded to find when I asked for a ground floor room because I was (am) disabled that I could not have one because they were fully booked. When I asked if everyone who had booked and been allocated a ground floor room had arrived, I was told they hadn't but that allocated rooms could not be changed without good reason, When I pointed out, again, that I was disabled and could not climb the stair to the top of the property to my allocated room (206); I was told that allocation was my fault, because I had made no mention at the tie of booking of my disability and, even when I highlighted that there was no facility to make such a mention; I was told it was my fault and that if I did not like it, I could leave but would not be receiving any refund. Shockingly bad service from a young man who deserves not to be in that job; or any job.