2/10 Mediocre
27 de ago de 2025
CANCELLED AND SLEPT AT NEARBY HOTEL
My booking at the hotel was canceled. We did not sleep at MINT HOTEL SANDHURST cause when we arrived at the hotel, I booked us in but unfortunately they told us only one room was appearing on their system and not two rooms. It was a battle of phone calls between the receptionist and management.
Then finally I decided that we take our book in papers with us, so that no one will claim that we booked in and slept there. So, I have the papers with me. We did not sleep there. We went and booked again at HOTEL@SANDTON. That is where me and my family slept.
I told the hotel at Sandhurst that I want my money refunded and nothing has been refunded so far.
I was an email appearing that we paid successfully and slept there. That is not true. We were treated bad and I was with my family. It was late in the night. We had no choice cause we were tired, but to leave the hotel and book again at the nearby hotel. I have proof that we slept @SANDTON HOTEL NOT MINT HOTEL SANDHURST.
Your kind response is highly appreciated.
Kind regards
Dr. Bishop Cpln Solomon Sello Moloto
0824227411
solomonsellomoloto@gmail.com
On Fri, 22 Aug 2025, 13:01 Hotels reservations, wrote:
Dr. Bishop Solomon Sello
Dr. Bishop Solomon Sello, viaje en familia de 1 noche
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