My stay at Ballantier House Hotel and Spa was extremely disappointing. I booked because it was advertised as a four-star luxury hotel, but the experience fell well below that standard.
Although I appreciate it is an old building, the room was dusty, grubby and furnished with worn-out, dated furniture. The heating only came on for a couple of hours a day, leaving the room cold, and the shower sprayed water everywhere when turned on. There were long blonde hairs all over the carpet and even on my clothes, and I also had to deal with two wasps in the room.
I was disappointed to discover an additional charge for using the spa, which was the main reason I booked and should have been made clear beforehand. The food was also disappointing, with such small portions that I could easily have eaten the entire three-course meal again.
Overall, this was nowhere near the four-star luxury experience advertised. The cleanliness, comfort, facilities and food all fell short of expectations, and I would not recommend this hotel.