Although we only stayed for one night, we found this hotel to be beautiful. It is run by their owners, so it is guaranteed that they will try their best to make your stay as comfortable as possible. The room we got was nice, with a great view as it was on the top floor. The breakfast was simply delicious, and it is hand made by the owners! The pool was being repaired so it was not available, but we did not care as we had not intended to us it either, especially in Baños! :-) One thing worth mentioning is that there are 2 or 3 floors, but NO elevator. This was fine with us but guests with special needs in terms of mobility should take this into consideration! It is located slightly off centre next to the Firemen headquarters (the map in Hotels.com is NOT accurate), but still walking distance, because Baños is a small village. This hotel CLEARLY above average compared to other hotels we saw in Baños. I would definitely return!