Had an issue where my overnight bus ride from Ha Long Bay to Sapa ended up having me arrive to Sapa at around 4am (where check-in was at 1pm). When arriving at the hotel, I was greeted by a very friendly fellow (Pham Anh Nam). Needless to say he was extremely helpful and was able to help me check-in to my room (mountain view). Even at that time early in the morning, he was as ever vibrant and most hospitable! My stay there has been great, and even the buffet break is impressive. Next trip to Sapa, I would have no second thoughts but to go to Sapa Horizon again. Thank you so much Pham Anh Nam!!