Original room was on the ground floor right across from the cooridoors for people. Mattress hurt my back and was very thin, tv did not work, showers were VERY tiny for adults, nightlight on one side did not work, and you could hear everything from the lobby, elevators, and all the other rooms. Since the windows looked right into a walking space, you could not leave any curtains open for any lighf without giving up your privacy. Even if you could manage to squeeze into the shower, you could not raise your arms to wash your hair. I gave up and opened the shower door to discover the bathroom floor had lots of water. I went to the desk to inform them of the issues and was just given towels to try and make the floor not slippery and dangerous. The sleep in this room was the worst ever due to issues. We changed rooms the next day after lots of resistance from the hotel. This room had a bathtub instead of the tiny shower and even had shower caps, which did not exist in our original room. This room had a thin mattress, but it was slightly more comfortable than the first. This room was the same size, but just laid out different. The room was still very noisy as you felt you were a part of every conversation in other rooms and in the cooridoors. We, at least, got some light in this room, but the tv only had five (at most) working channels. We voiced our concerns about the two rooms not being anywhere close to how they were advertised and met with silence.The hotel ignored every attempt