Located outside of Cardiff city centre we arrived around 10pm after a long journey and pulled into a large car park more akin to a truck stop than a hotel, which felt a little unsafe to be honest.
We had 2 rooms booked and entered the open plan foyer to be greeted by a cacophony of different noises from various music & TV sources but not a single guest just 1 person sat at reception. Check in appeared to be a problem with the person looking after us unable to issue room keys until his supervisor came down, this took 10-15 minutes & all he could say was please take a seat which we really didn’t need after a long drive.- maybe a complimentary drink would have been better. The supervisor eventually sauntered in & we got our room keys.
On entering we found only 1 pillow person - totally unacceptable as I have an issue with my neck & a single pillow would leave me in agony so back to reception I went to make my request for more pillows. I was told it was the policy in their hotel but they might be able to find some. They did indeed have extra pillows, genuinely I have never seen a single pillow policy in a hotel WTAF!
Our room was ok apart from a couple of things, the cracked & chipped sink which had a horrid black line in it, the pedal bin with no lid and for some reason kettle etc left under the clothes rail, nowhere near a plug and in the way.
The other room only had a single working plug socket which was used by a light!
No vegetarian sausage alternatives at breakfast.