4/10 Aceptable
29 de sept de 2025
At check-in, I was advised there would be a "charge of $25 for incidentals." I am not sure what the purpose of your website is when hotels listed on it can add a 12.5% charge to the prices you quoted for "incidentals."
The staff was polite and friendly, room was clean, and appeared to be well kept, but the A/C did not kick on all night. By the time I realized it I was already in bed and thinking it was just slow to cool, but it actually never came on. Apparently, it was just pushing air around. They actually had it set on "Heat" when I got there. Why the heat was on, I have no idea since it was in the 90s outside. If they were trying to save money by not cooling off rooms, I get it, but to have the room set on heat made no sense. Should have had it totally off or on Cool but set on 80. The alarm clock in the room went off as it had apparently been set and not turned off, so interrupted what little bit of deep sleep I was getting.
I went for a higher end hotel because I wanted a good nights sleep, but the lack of AC defeated that. I used you website because it listed a cheaper price than going through the hotel's website, that was also pointless due to the $25 "incidentals" charge. Disappointed all around.
Pierre
Pierre, viaje de negocios de 1 noche
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