My wife and I spent 4 nights and 5 days at this hotel. We arrived at 2 PM, even though check-in was at 3 PM, and unfortunately, we didn’t get into our room until 4:35 PM, which was disappointing. The staff didn’t apologize, adding to our frustration. The room was clean and looks just like the website .
As a 5-star hotel, I expected a wider variety of food at the buffet, but one night there was only one type of rice available. Given the hotel’s small size, the restaurants were often fully booked. We did dine at a restaurant on the 5th floor one night, but it didn’t meet our expectations. One staff member had a poor attitude, prompting us to leave after our entrée.
The poolside experience was average. We had to get our own drinks from the bar each time, and the quality varied depending on who made them. We also encountered a large cockroach outside our room, which was alarming enough for me to take a picture.
One evening, my wife was told to change her dress because it was deemed too revealing. This was confusing, as we later saw another guest in a similar outfit enjoying her meal.
Excursions are extremely pricey for tourists!
The highlights of our trip included the sip and paint event, water aerobics, learning paths and the great DJ at Club S.
However, I wouldn’t recommend this hotel to young people, as it felt rather dull.