Hotels in DeSoto

"Great experience. No complaints."

"Gorgeous property and rooms! The check in process was so simple also the location is absolutely amazing. A lot of shops , restaurants , & different activities to do "

"Staff at checkin were inefficient and not particularly friendly, not helpful, from the valets who were not on their game, to the front desk staff, barely helpful. Poor communication skills and lack of friendly greeting. Room was hot, we were told that maintenance would “reset” the unit, we left and returned at bedtime only to find no cool AC. The second day I made the request, was told about a rooftop or something they would need to do, and we returned to find the room cooler. Much deferred maintainance. Hotel needs to be updated. Carpet in elevator lobby had wrinkles, a fall hazard. All staff over two days showed zero interest in being hospitable. Bellhop did not hold door behind him when I tried to enter the building. Cars stacked at valet on checkin, easily could move to be helpful but no one wishing to be helpful. Even my husband noticed and commented. Microwave did not work, kitchen in the suite had no supplies, bath towels old and dingy/worn, only two at checkin."

"Recommend "

"This is a good place. Need to pay a bit more attention to cleaning and vacuming"

"Pics look better online than in person. The room smelled like bleach. "

"It was fine just the first night sink was stopped up "

"10/10 Hotel & Service "

"Last minute to decision to stay here after a grueling 30 hours at DFW. So glad we stayed here. Will definitely return. "