Hotels in Surfers Paradise

"Our recent stay was extremely disappointing. The room was not properly cleaned on arrival — the kitchen benches felt greasy, the bedhead was visibly dirty, and the bedsheets did not appear fresh or clean. I ended up wiping surfaces down myself while trying to care for my 9-month-old daughter. During our stay, my daughter developed a rash/red spots on her body, which was very concerning as a parent and made us feel uncomfortable for the remainder of the trip. I raised these concerns with management during our stay, however nothing was properly done to resolve the situation or reassure us. The lack of care and response from the manager made the experience even more frustrating. Cleanliness and customer service were far below expectations, especially for a family-friendly hotel. I would not stay here again or recommend it to families travelling with young children."

"Very clean and spacious room with a spectacular view!"

"the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport"

"Amazing view, nice rooms. A bit old and dated but very clean"

"The room was clean, didn’t really have much interaction with the staff except for check-in/check-out. Furniture in the main lobby was not clean or well maintained. Housekeeping was done to late in the afternoon on two occassion we went out early morning and returned around 2pm and room still hadn’t been done so we put out our “do not disturb signed”."

"Yws"

"My family and I enjoyed our stayed in the 2 Bedroom Unit. Great location. The room was clean. Lovely bath towels and breakfast was wonderful. Our only regret was not being able to stay longer so we'll be back! "

"Great hotel in a good spot. Highly recommended. Only critism was the balcony door was so heavy and hard to open, otherswise excellent. "

"Perfect Hotel. Amazing sandy beach and ocean views:)"