Hotels in New Albany

"Very clean very nice employees and very accommodating! "

"Very small room. Not so clean."

"Great place to stay when flying out of Columbus "

"Wonderful stay, nice staff"

"Clean and nice area"

"Besides Lobby and Rooftop / Location Draw - The Rooms are far from comfortable: - Excessive noise from surrounding units, above, and from the parties/apartments around. In addition there is a horn from a train and industrial all night including traffic. I could not sleep even with ear plugs. Please see video for a banging and footsteps experienced, it was much worse during partying hours - Rooms do not use hypoallergenic or fragrance free cleaning products, it smelled heavily of cleaners upon entering. Worse, the bedding (pillows) gave me a serious rash on the back of my neck. When I noticed this I started checking the sheets early in the morning worried for bedbugs, did not see any signs but did find disgusting stains on the comforter. - Rooms are cramped. I even toured a suite which I was going to book all weekend and very glad I didn’t. they are quite stripped down and basic. - Showers are comfortable but a lot of the lighting in the bathroom didn’t work properly. - When staff asked how the stay is and I said I could not sleep due to banging they looked at me disturbed. I’m not sure if they interpreted “banging” incorrectly. - Basic AC Marriotts or 3star hotels are more comfortable. I would have had a better sleep glamping in hocking hills. If you’re there to party on the rooftop or with the surrounding apartments and don’t care comfort or sleep then this might be the hotel for you. Not the luxury zen hotel advertised "

"Nice restaurant "

"Wonderful place "

"The rooms were definitely not very clean at all. They look like they had been renovated but not kept up. We originally book a king suite(2 room suite) and were told they only have one of them and it was "out of order" due to a water leak. They didn't tell us this until they had already checked us into a room they knew was incorrect and I asked about the mix up. Anyhow, we worked out that issue and I was fine with staying in the current room and they were accommodating and gave us one night of our two free. It wasn't a horrible stay but the rooms were quite dirty and we had absolutely no towel bar or anywhere to hang wet towels after showering. There was dried CHUNKS of food on the couch and spots on the sheets. They was quite a bit of dirt around the toilet and the couch also. The breakfast was lack luster. Waffles, some fruit, oatmeal and sausage that looked a few days old. Also VERY watered down juice. Overall it wasn't the worst place I've ever stayed and the staff was friendly. "