Hotels in Terrytown

"It was pay on arrival, but they charged our card two weeks in advance. When we called , the person said “yeah, we just do that sometimes” On arrival, grabbed a luggage cart despite two employees standing there ignoring us. Once our baggage was on it, we saw that the tires were flat so it would not roll. Asked for a different one and got a dismissive wave and were told “there are more over there somewhere” We had two rooms, but were put on different floors, one of which you can’t even access from the lobby elevator. When asked to be on the same floor, the desk person (who we are almost certain was high) told us to give him an hour. We gave him three, and then came back. He checked us in, but into the original rooms and said nothing until we asked about it. Then he said we could try again in 90 minutes. We didn’t bother. We got to the room and went to take a shower. The shower head was almost falling off, so water sprayed everywhere. Knowing we would get no help from the property I fixed it for them, and didn’t even charge them plumbing labor. Next day, my girlfriend went down to buy laundry detergent. She waited in line, and when it was her turn she got the same dismissive wave and was told to look in a cabinet in the retail area next to the counter. Then they made her go to the back of the line to pay for it. I’ve had the pleasure of staying in hotels all over the world, and this was by far the worst staff I’ve experienced. Shame, it could be a nice place."

"The location was central to everything which was really convenient. The bed was so comfortable and the room was clean with plenty of towels. Could have used more water pressure in the shower but the water got hot so we were okay. Staff were very friendly and informative. "

"We enjoyed our stay on this property immensely. It was amazingly clean and the views of the city were beautiful. Having several restaurants on the property as well as a Starbucks and Dave and Buster's was definitely a plus."

"The breakfast was excellent, but the liquor selection was limited. "

"Check in was very unorganized , very long wait time!!"

"Do not accept room 826, it is by the elevators, and the noise is too much. They moved our room and it was better."

"Dated and not real clean. Needs upgrading."

"Nice property, but did not appreciate the extra daily service fee. Yes, you can use part of it as a credit at the hotel, but using it in the pool area also incurred a service fee."

"Great location and staff"