Hotels in Itaocaia Valley

"This was a very mixed stay. We loved Rio but could not recommend the hotel. 1. Check in staff - they were so very rude. Just a reminder not to under estimate that not all travellers do not speak your language. The check in staff, including the manager were so rude - enough to consider if we would stay. Their laughing at customers is unacceptable. The staff member who checked us out was.loveky - thank you for your professionalism. 2. Rooms - rooms are fine. Great air conditioning. We requested a quiet room but got placed inbetween a party who had 4 rooms. They slammed the doors and ran between rooms for up to 3 hours. There is no free coffee in the rooms. They charge £14 for each nespresso - just be aware. We were out each day by 7am and ready for a shower by 4pm. Rio is hot! The rooms are not cleaned until 5pm. There is no shower gel provided in this 5 star superior hotel, just a bar of soap. The neighborhood needs to be treated with care. Breakfast is great. Waiters lovely. Pool looks unclean. Smoking allowed by pool even though notices say tgat it is not. Hopefully a fair and balanced review. Positives Great air conditioning Great waiters Breakfast good. Cons Very noisy Watch the neighborhood Rude staff at check in - hard to forget those first impressions. Coffee charged for in the rooms. Would not recommend. Plenty of other hotels to pick from. "

"Nice stay nice staff. The gym was lacking. The service in the restaurants was consistently slow when it was busy and when it was not but the food was good. We loved the staff at the spa"

"Brilliant breakfast, great location on the beachfront. Nice to have beach umbrellas available too"

"Great location and partial beach view in my room. Rooms are dated. Good breakfast."

"Breakfast was great. They had plenty of sesting in the lobby area. Also, they offered me the 4 hours before the actual checkin time and i was allowed to stay 2 hours beyond the check out time."

"What we really liked about this hotel? I must say 5 stars for breakfast, great choice, lots of fruit, and great choice of everything, fresh and tasty. Another great thing was location, close to metro, taxi and activities. Some staff was nice but they did not speak english. Where ever we fo we expect that somebody would speak english as well. Room was avarage, towels and bedding could be cleaner. I could smell mould from mouldy walls. We only were happy with the shower."

"There’s one time I ran out of water while i was taking a shower, I had to finish using my bottled water in the fridge for which I was charged for consuming. "

"This hotel was great! Very well situated and very centric close to everything "

"This hotel is truly wonderful. The breakfast was delicious and with lots of options. The staff was very professional and genuinely kind. Also, the beach and mountain view were breathtaking. Highly recommend."