Hotels in Stonebank

"Had a nice stay and as expected. This is our 5th time staying at this hotel"

"Clean room:easy check in & out👍"

"PROBLEMS WITH EXPEDIA AND THE HOTEL STAFF; THERE WAS NO ONE ON HOTEL STAFF THAT COULD MAKE AN EXECUTIVE DECISION."

"Nice stay. Great location."

"There was no water in our room. We called to ask someone to come up to check it out, waited half an hour and called again. We waited twenty more minutes, but decided to pack up and go to the desk for help, since none was coming to us. We were basically told that there wasn't anything they could do but put us in a new room. We were supposed to be in a room with two queen beds, and they claimed they were moving us to a king with a pull-out sofa. There were no towels or bedding, and the ben was a queen, not a king. While preparing to go to an event, we tried to watch the game, but the TV wasn't working. We contacted the front desk again, and stated that we would be leaving soon, but that they were welcome to come in to fix it. We ended up being late for our event due to the switching of rooms not being handled well. The person working the front desk told us that she's new there, so she didn't know what else to do. She should have been properly trained prior to working alone. When we arrived back from our event, we found that the television still didn't work. There was no complimentary breakfast as stated online. The hot tub was out of order. None of the ice machines were working. Our keys didn't work on any of the doors, so we had to walk all the way around the building with our luggage, despite being told which door was closest to our rooms. Oh, yeah, there was garbage in the drawers and hair in the sink. Overall, not a pleasant stay."

"The beds had obvious indents on each side, so who knows how old the mattresses were. The hand sanitizer outside the pool area was expired in 2021, and the railing on the right side of the pool was very loose and pulled out of place. The fridge smelled really bad so we didn’t use it. The provided shampoo and body wash smelled like play-dough (maybe some people like that?). Good hot shower and it was quiet. Glad we only stayed one night."

"There was a good breakfast each day of the stay. Room was clean and nice size. It shared a parking lot with another hotel and medical office but there were enough spaces."

"Easy booking process Excellent customer service upon check in. Slow elevator. Basic accommodations. Basic small pool. Average breakfast. You get what is expected in a chain of this calibre.. "

"The stay was comfortable as always. "